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Configure and Manage Your Ecommerce Settings

SlickText's Ecommerce settings control two key behaviors: how abandoned website sessions are detected and timed, and how revenue is attributed to your SMS campaigns and workflows.

To navigate to Ecommerce settings:

  1. Click on your name or avatar at the bottom left-hand corner of the screen. 
  2. Click Settings.
  3. Click Ecommerce.

Time to Website Abandonment

This determines how long a visitor can remain inactive on your site before their session is marked as abandoned. Activity includes actions such as:

  • Viewing another page

  • Adding or removing items from the cart

  • Starting checkout

If no activity occurs within the configured timeframe, the session is marked as abandoned and can trigger a workflow. For example, if the time is set to 60 minutes, the visitor must remain inactive for a full hour before SlickText records an abandonment. Any activity during that window resets the timer.

Website Abandonment Cooldown Time

This setting prevents multiple abandonments from being triggered too frequently for the same visitor. It defines how much time must pass after a session is marked abandoned (or after a purchase) before SlickText will record another abandonment.The cooldown period begins either when a session is marked as abandoned or when a purchase is completed, whichever occurs first.

For example, if you set the cooldown to 24 hours, SlickText will not trigger another abandonment for at least 24-hours. A visitor will have to engage with your website after the cooldown period before being eligible for another abandonment.


Revenue Attribution

Brands that track orders in SlickText through an integration or the API can view revenue data in SlickText. SlickText attributes revenue to campaigns or workflows when contacts make purchases on your website after engaging with your messages. You can define how attribution works for your brand, including whether to use first-touch or last-touch attribution and the length of the message attribution window.  

For more on revenue attribution, Revenue Attribution settings.